Job Details

The Call Center Specialist provides quality customer service to older adults, people with disabilities, and all others who contact Missoula Aging Services.

$16.00-$16.50 per hour
Paid Time Off, Holidays & Paid Extended Leave
Retirement (with matching contributions after one year of service)
Employee Assistance Program (EAP)
HSA/Flex
Wellness Plan
Flexible Scheduling

ESSENTIAL DUTIES
* Support agency’s mission and philosophy and fully participates in agency’s goals and objectives.

* Customer Service Representative Specific Duties:
a. Greet clients’ vendors and community members warmly and ascertain the reason for their visit.
b. Clients/visitors/callers with an urgent need, crisis situation or who indicate a suicide risk shall immediately be referred to the Resource Specialist assigned to Walk-ins. The CSR shall also notify the Community Services Director to provide additional support and direction.

* Customer Service Team General Duties
a) Manage overflow calls from Call Center in a timely manner, providing assistance as appropriate, transferring to staff as requested or referring to the proper agency resource.
b) Provide appropriate assistance to clients/visitors/volunteers/vendors/callers by actively listening, clarifying issues and providing basic assistance or directing to appropriate MAS resource.
c) Document calls correctly into computer tracking system according to procedure.

Full job description:
https://missoulaagingservices.org/about-us/careers.html